Send a Request
Leave a request,
we’ll call you back.
Tell us a little about what you’re looking for — a first class, a Recovery session or a membership. We aim to respond within 1–2 business days.
We receive your request
We aim to respond within 1–2 business days
We book your first visit together
FAQ
Got questions? We’ve got answers.
01.How can I book?
All bookings must be made through the Soren website or mobile app. Clients will need to create an account to book and manage their classes and Recovery Room sessions.
02.Do I need Pilates experience?
Not at all. We offer classes for all experience levels, from beginners to more experienced clients.
03.Are Pre & Postnatal classes available?
Yes. Soren offers dedicated Pre & Postnatal classes designed to safely support clients throughout pregnancy and postpartum.
04.Do I need grip socks?
Yes. Grip socks are required for all Reformer Pilates classes for hygiene and safety. If you don’t have a pair, they are available for purchase at the studio.
05.How early should I arrive?
We recommend arriving at least 10 minutes before your scheduled class or Recovery Room session.
06.What should I bring for a Recovery session?
Swimwear is recommended. Complimentary towels are available for all guests, although we always welcome and encourage you to bring your own.
07.Are there launch prices or a Founding Members offer?
Yes. For the first six months after opening, class packs and Recovery Room packages are available at special launch prices. The first 30 Founding Members also enjoy introductory membership prices for their first six months. See Schedule & Pricing for details.
08.Are towels provided?
Yes. Complimentary towels are available for all guests, for both Reformer Pilates classes and Recovery Room sessions, although we always welcome and encourage you to bring your own.
09.Can I book the Recovery Room without attending a class?
Yes. Recovery Room sessions can be booked independently or alongside a Reformer Pilates class.
10.What is your cancellation policy?
Classes and Recovery Room sessions may be cancelled or rescheduled up to 12 hours before the scheduled start time. For cancellations made within 12 hours and for no-shows, one credit is deducted from your class package, or the amount paid is forfeited for single bookings. No additional fees apply. See our Studio Policies for full details.
11.What happens if I arrive late?
Please arrive at least 10 minutes before your scheduled session. There is a grace period of up to 5 minutes after the start time; after that, for safety reasons and to avoid disrupting the class, late arrivals cannot be admitted.
12.Is parking available nearby?
Yes. Street parking is available in the surrounding area, including on the street opposite the studio. There are also public parking options within a short walking distance.
13.Is Soren accessible by public transport?
Yes. Soren is easily accessible by public transport. A bus stop is located just outside the studio, and a train station is within a short walking distance.
14.Need help?
We’re here to help. If you have any questions regarding your account, bookings, memberships or Recovery Room sessions, please get in touch by phone or email, and our team will be happy to assist you.