Legal
Studio Policies
Last updated: October 2026
1. Before Your Class
We recommend arriving 10 minutes early, especially for your first visit, to check in and prepare. Pilates reformer classes last 50 minutes.
2. Punctuality
Studio doors close five minutes after a class begins. Entry will not be permitted after that point and the booking credit will be forfeited.
3. Bookings & Cancellations
Bookings are made in advance through YOGO. Pilates classes and Recovery Room sessions can be cancelled at least 12 hours before the start without losing the credit. Later cancellations and no-shows result in the loss of the credit, with no additional monetary fee for single sessions.
4. Waiting List
A waiting list may be available for fully booked classes. Allocation of available places and notifications follow the booking platform’s functionality and rules.
5. Clothing & Hygiene
Comfortable activewear is recommended. Grip socks are mandatory for Pilates reformer classes. Please keep equipment and shared spaces clean.
6. Towels
Soren provides towels free of charge. Guests are also welcome to bring their own towel. Towels are included in Recovery Room sessions.
7. Phones & Personal Belongings
Please keep phones on silent. Calls are not permitted in the class studio or Recovery Room. Store belongings in the designated areas. Soren’s liability for loss or damage is governed by applicable law.
8. Class Levels
Please choose classes suitable for your experience and physical condition. Foundations is recommended for beginners. Instructors may suggest modifications where needed.
9. Health, Pregnancy & Postnatal
Inform the team about relevant injuries, physical limitations, pregnancy, postnatal recovery or medical conditions. Seek medical advice before attending when appropriate. Our services do not replace medical care.
10. Recovery Room
Private and duo sessions last 40 minutes and include an infrared sauna and cold plunge. Follow staff instructions, stay hydrated and stop if you feel unwell. Certain cardiovascular conditions, blood pressure issues and pregnancy may require medical advice beforehand.
11. Duo Sessions
Duo sessions accommodate two people at the same time. The booking holder should inform their guest of the studio rules.
12. Equipment & Safety
Use equipment only as intended and follow staff guidance. Report any damage or malfunction immediately.
13. Respect & Community
Soren aims to provide a welcoming, inclusive environment. Aggressive, discriminatory or unsafe behaviour is not permitted. Any measures taken will be proportionate and respect customers’ legal rights.
14. Photography & Recording
Please respect others’ privacy. Do not photograph or film other guests without their consent. Recording during classes requires prior instructor approval.
15. Aura — Wellness Bar
Aura is part of the Soren space and offers drinks and selected products subject to availability and separate sales conditions. Food and drink are not allowed where they may compromise hygiene or safety.
16. Schedule Changes
Soren may occasionally change class times or instructors. If Soren cancels a session, rescheduling, credit restoration or a refund will be offered where legally required.
17. Contact
For questions or assistance, email info@sorenstudio.eu. Our usual response time is 1–2 business days, without prejudice to applicable statutory deadlines.